Returns & refunds policy
Process for products bought online
We hope you will be delighted with your purchase, but if you are not completely satisfied you can return it in an unworn condition as it was received within 28 days of purchase (with all packaging including the shoe box, cardboard inserts and tissue) and we will refund the price paid for the product. This will not include postage costs.
To make a return, please post the goods, ideally with the original packing slip, clearly labelled to the address below. We recommend using a tracked service as we will not be liable for goods lost in transit. Alternatively, we are happy to accept web sale returns directly to either store and we will process the refund within a maximum of 3 working days.
Returns address:
Sporting Feet
3 Lacy Road
Putney
London
SW15 1NH
Once your goods are received a full refund will be processed for the cost of your goods. Please note if goods are returned in a condition we deem unsuitable for re-sale we reserve the right to impose an appropriate charge.
Should you have any problems or enquiries please do not hesitate to contact us at customerservices@sporting-feet.com or call 020 8780 0558.
Process for products bought in store
If a customer returns goods to one of our stores within 28 days in new, unused, boxed/packaged and re-saleable condition with the receipt we will refund in full, replace or issue a credit. A receipt is not always necessary if we have customer details on our database and a digital receipt on our system.
Insoles bought in store have an extended returns period of 3 months and they do not need to be in an unworn condition. You can return your insoles in any condition for an exchange or refund within three months of the date of purchase.
Faulty products
If you find a fault with your item, or your item is not as described, please contact us at customerservices@sporting-feet.com who can help and advise the best way to deal with your issue.
To help our team make an informed decision, please attach the following photos:
A photo of the fault itself (clearly showing the issue).
If the item is a shoe: A clear photo of the soles (to check wear patterns).
We aim to get back to you within 48 hours of receipt of your parcel, although during busy periods this may take slightly longer.
Providing we agree to process your return as a faulty item then you will not be charged postage for returning them. We can refund the cost of a standard tracked postage label upto to a maximum of £5 within the UK.
If a manufacturing fault is found we will offer you a replacement or refund, which may be in the form of a store credit or giftcard in some cases. Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.